Here are some of the questions we get most frequently. If you have other questions, send us your question here, email us directly at [email protected] For immediate assistance Monday thru Friday 7:30 am to 6:00 pm MNT use our Live Chat feature (Live Chat).

Question:

How can I return items?

Answer:

If you’re not satisfied with your order, you may return most items within 90 days of purchase to receive a refund, credit or replacement. Firearms, Ammunition, and Food are not returnable or refundable; all sales are final. Please email us or use our Live Chat (Monday-Friday 7:30am to 6pm, Mountain Time) feature to obtain a Return Authorization Number and receive a prepaid UPS label


Question:

Can I cancel or add to an order once it's been submitted?

Answer:

Orders are sent immediately to the warehouse for fulfillment, and shipping of your order, therefore we are not able to cancel or add items to your order once you have placed it.


Question:

Can I pay by check?

Answer:

Yes, we do accept personal checks, money orders and cashier checks. However the shipping of your order may be delayed up to 3 weeks to allow for the processing and clearing of the check.


Question:

Do I need a special license to buy from TNT Gear?

Answer:

No. Most of our products are intended for adult use, and buyers must be at least 21. With some products, such as ammunition, a waiver and age statement will be required for first time purchasers.

For Illinois customers purchasing ammunition, a copy of your current Drivers License and Firearm Owner ’s Identification Card are required before we can ship the order.

For New Jersey customers purchasing ammunition, a copy of your current Drivers License and Firearms Purchaser ID Card are required before we can ship the order.


Question:

Do I pay sales tax on my order?

Answer:

We do not collect sales tax on orders shipped outside of Texas.


Question:

Do you accept purchase orders?

Answer:

If you are a Federal or State Law Enforcement Agency, please email [email protected] for more information.


Question:

Do you have a retail store?

Answer:

Yes, our retail store is located at: 11450 Rojas Dr., Suite D-18, El Paso, TX 79936


Question:

How can I contact Customer Service for information regarding an order?

Answer:

Use our Live Chat Monday thru Friday 7:30 am to 6:00 pm MNT.


Question:

How can I find out if you’ve received my order?

Answer:

After you complete your purchase, a confirmation page will be displayed with your web order number and order information. We'll also email a confirmation to you, so be sure to enter your correct email address when placing an order.


Question:

How can I find out when my order was shipped?

Answer:

You can check the status of your shipment by first logging into your account. Once you're logged in, click on "My Account" and then "Order History". Select the order number you wish to track.

If your order has shipped, it will have show the date shipped and the tracking number.

If you have a recent order and there is no tracking information, the order is still being processed.


Question:

How do I calculate shipping on an order?

Answer:

You can calculate shipping on an order before checking out by following these easy steps:

Add items to your shopping cart.

Click the shopping cart icon on the top right of the page.

Below the list of items in your cart, enter the ZIP that the order is shipping to and click ‘Submit’. A drop down list of available shipping options and rates will be displayed.


Question:

How do I place an order?

Answer:

Place your order 24-7 on our website; www.TNTGear.com.


Question:

How long will it take to get my order?

Answer:

Most items ship within 2 business days of the receipt of your order. Depending on your order, items may ship from multiple warehouses and boxes may arrive over a period of days to complete your order.


Question:

If a product is out of stock, can I place a back order?

Answer:

At this time we are not accepting back orders for out of stock items.


Question:

Is your price for a box of ammo or a case of ammo?

Answer:

The ammo prices shown are “per box” unless otherwise indicated in the description. We indicate how many boxes you will need to order for those who prefer to order only case quantities. In most cases, there are no discounts for case quantities, so order just as much as you need. In some instances, we sell only in bricks or cases of ammo. These products will be clearly marked as being a larger quantity.


Question:

What forms of payment do you accept?

Answer:

We accept American Express, Discover, MasterCard, and Visa.


Question:

Why do some items have no picture?

Answer:

We currently sell over 200,000 products. It's quite a task to get pictures for all of them. Please bear with us as we do this and ensure they are as correct as possible.


Question:

Why don't you ship internationally?

Answer:

Due to evolving government regulations and to keep our prices as low as we can, we only accept and ship orders within the United States. We do not accept or ship orders to U.S. territories or other countries